📊 Top 20 KPIs Every Title Agent Should Be Tracking

Let’s dive in!

In today's fast-paced real estate market, understanding and optimizing your KPIs is more important than ever. These 20 Key Performance Indicators (KPIs) will help you stay ahead of the competition, boost efficiency, and drive client satisfaction. Whether you’re running a solo operation or managing a large team, tracking the right KPIs is the first step to modernizing your title agency.

🚀 1. Turnaround Time (TAT) – Time to complete a title order

Speed is key! The faster you can close, the better your reputation will be.

📈 2. Order Volume – Total number of title orders processed

Measure your order capacity to understand trends and prepare for growth.

💰 3. Revenue per Order – Average income per file

How profitable is each order? Fine-tuning this number can directly impact your bottom line.

✅ 4. Order Accuracy Rate – % of orders issued error-free

Fewer errors mean smoother processes and happier clients. Aim for perfection!

📉 5. Claims Ratio – Claims filed vs. policies issued

Low claims = strong business practices. Keep an eye on this ratio to stay in the clear.

🏅 6. Customer Satisfaction (CSAT) – Post-closing feedback

Happy clients are repeat clients. Always ask for feedback to improve service quality.

🔁 7. Repeat Business Rate – % of returning or referred clients

Referrals and repeat customers are the backbone of any successful title business.

⚠️ 8. Escrow Error Rate – Disbursement or document errors

Accuracy in escrow disbursements is critical. The fewer errors, the better.

💼 9. Employee Productivity – Orders per team member

Boosting team productivity is key to scaling your business efficiently.

⭐ 10. Net Promoter Score (NPS) – Will clients recommend you?

NPS is a simple but powerful measure of client loyalty and satisfaction.

🔍 11. Lead Conversion Rate – Percentage of leads that convert to closed orders

Optimizing this KPI means more business and stronger client relationships.

📜 12. Compliance Adherence – Percentage of files compliant with regulations

Regulatory adherence ensures you avoid costly penalties and legal issues.

📅 13. Closing Rate – Percentage of title orders that successfully close

A high closing rate means your team is efficient and well-prepared.

⏱️ 14. Average Days to Close – Time from order creation to closing

The faster you can close, the more business you can handle. Streamline this process.

💡 15. Customer Retention Rate – Percentage of clients retained year over year

Loyal clients are a testament to your service quality. Keep them coming back!

🔍 16. Underwriting Review Time – Average time taken for underwriting to approve a file

Reducing underwriting delays keeps everything moving smoothly toward closing.

💸 17. Cost per Order – Average cost to process a title order

Know your numbers to keep costs in check and maintain profitability.

🔄 18. Refinance vs. Purchase Orders – Ratio of refinance orders to purchase orders

Monitor market shifts and adjust your strategy based on this data.

🏢 19. Title Plant Utilization – Frequency of title plant data usage during searches

Efficient title plant usage enhances search accuracy and reduces errors.

🔧 20. Rework Rate – Percentage of orders requiring rework

Minimizing rework improves efficiency and keeps costs under control.

💡 Next Steps:
Ready to take control of your data? Start tracking these KPIs today! Whether you're a small agency or a larger operation, these metrics will guide you toward better decision-making, smoother operations, and stronger client relationships.

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Thank You for Reading!
Don’t forget to stay tuned for more tips, tools, and insights to help modernize your title business in the next issue of The Modern Title Agent.

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